Solid Start

Community Resources

This page on our website is dedicated to important information and updates regarding availability of community resources. 

Food Resources (Schools, Grocery Stores, Meal Delivery)

FREE FOOD

  • SFUSD
  • SF/Marin Food Bank 
    • Food Bank locator Find Free Food (Pop-up locations will also populate as “transitional pop-up” based on zipcode). Can select “I don’t know my zipcode” to find all food banks in San Francisco. List of pop-ups here. 
      • Home Delivered Groceries – Currently available only in San Francisco to low-income seniors, age 60 and over, and adults with disabilities (415)282-1900 x 287
  • St Anthony’s: 1 free pre-packaged to-go meal/person.  All welcome, dining room is closed but pick-up available.  45 Jones Street. Every day. 10AM-11:45AM for seniors (age 60+) & families with children.  11:30AM-1:30PM for all. Free Eats Updated 3/20/2020 – does not include meals served once/twice a month
  • Martin de Porres House of Hospitality – Open to all. Provides one bagged meal per day. Sun-Mon: Breakfast at 9AM. Tues-Sat: lunch at 12PM. 225 Potrero Avenue. Phone: 415-552-0240. Link
  • Handout: Free Eats
    • Cannot be guranteed for more than 24 hours.
    • GLIDE Free hot meals in takeout containers three times/day during the week and at lunch on Saturday and Sunday. Everyone welcome; no intake form required. Hot meal on weekdays or a bagged lunch on weekends. Pick Up Location: 330 Ellis Street.Monday-Friday: 7:30AM – 8AM–Special breakfast service for seniors, families, and adults with disabilities 8:00AM-9:00AM, 12:00PM-1:00PM, 4PM-5PM Saturday-Sunday: 12PM-1PM

FARMERS MARKETS

  • Alemany Farmers Market – Saturdays 6AM-2PM
    • Patients can use EatSF vouchers
  • CUESA 
    • SF Ferry Plaza: Tues & Thurs (10AM-2PM), Sat 8AM-2PM
  • SF Ferry Plaza: Tues & Thurs (10a-2p), Sat 8a-2p
  • Pacific Coast FM, Noe & Market St Wednesday afternoons
  • Heart of the City FM (UN Civic Center Plaza Wed and Sun 7AM-4:30PM/5PM).
    • Patients can use EatSF vouchers 
  • Market Match | Making Fresh Affordable. Patients can double up to a certain amount of CalFresh benefits (amount varies per farmers market) 
  • The Ecology Center:
    • South Berkeley (Adeline & 63rd): Tuesday: 2PM-6:30PM
    • North Berkeley (Shattuck & Vine): Thursday 3PM-7PM
    • Downtown Berkeley (MLK & Center): Saturdays,10PM-3PM

FOOD DELIVERY

  • Project Open Hand will continue to deliver meals to elderly and folks with disabilities. They may extend services to provide medically tailored meals to economically-disadvantaged patients diagnosed with COVID-19. 
    • Application, referral form – we can take verbal authorization from patients in place of their signature on the application form
  • Meals on Wheels – Patient, family member (or staff with pt’s verbal consent) can apply for home-delivered meals program by phone by contacting the SF Department of Aging and Adult Services: (415)-355-6700.  MOWSF contact information (for questions not for intake): 415-920-1111.
  • Kimochi- Home-delivered meals within SF for homebound seniors 60+ y/o. The Home Delivered Meals program also has the additional benefit of a weekday check-in and socialization with our delivery staff or volunteers. Phone: (415) 931-2287.

GROCERY SHOPPING HOURS AND PROMOTIONS

  • Modified Grocery Shopping Hours and Promotions
    • Albertson’s/Lucky’s/Safeway/Andronicos-Two hour shopping for senior citizens and at-risk persons that include pregnant women and immunocompromised persons.  Every Tuesday and Thursday. 7AM to 9AM.
    • Canyon Market- One hour reserved for seniors 65 and older.  Every day 7AM to 9AM.
    • Costco – senior hours 8-9AM (Tuesdays, Wednesdays, and Thursdays) 
    • Dollar General- First hour is designated for seniors. Every day. Hours dependant on location. 
    • Nob Hill & Raleys-Offering discounted bags of grocery essentials ($20 dollars) for seniors.  Everyday. 7AM. 
    • Smart and Final- Designated shopping time for Seniors 65+ and those with disabilities.  7:30AM to 8AM. 
    • Target- Seniors 65+ and at-risk persons. Every Wednesday. 8AM-9AM.
    • Whole Foods – Customers who are 60 and older will be able to shop one hour before opening to general public. 8AM to 9AM.  
    • Walgreens – 55+ Tuesdays 8-9 AM, 30% off with Walgreens card or online: SENIOR30
    • Walmart: Customers who are 60 and older will be able to shop one hour before opening to the general public. From March 24 through April 28th.  Every Tuesday (6AM)

GOVERNMENT PROGRAMS

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Housing (Eviction, Shelter)

EVICTION

  • As of 3/18/20, SF Superior Court is not processing new eviction lawsuits for at least 90 days (6/21/20), which means a landlord can’t file the court paperwork for an eviction, except for in the case of evictions resulting from violence, threats of violence, or health and safety issues.  San Francisco Sheriff’s office is not executing eviction orders until further notice.
    • 3/27 Moratorium: English | Chinese | SpanishTagalog
    • SF GUIDANCE FOR TENANTS AND LANDLORDS for non-payment of rent by Residential Tenants impacted by COVID.
      • To invoke moratorium, a tenant must notify the landlord  (in writing) that they cannot pay rent due to financial impact by COVID-19.  Within 7 calendar days of providing initial notice, tenant must provide landlord documentation that due to financial impacts of COVID-19 the tenant is unable to pay rent.
      • Financially impacted examples:
        • Layoff
        • Decrease in work hours
        • Temporary business closure or slowdown
        • Increased out-of-pocket medical expenses related to COVID19

TENANT COUNSELING

RENTAL ASSISTANCE

  • Season of Sharing serves families & adults (disabled and/or 60 years of age).  Provides assistance with back rent and security deposit. Expeding application for grants from now until June 30th. 415-557-6484 | e-mail seasonofsharing@sfgov.org
  • RADCo serves families and single adults.  Provides assistance for eviction prevention (rent & utilities) for families and individuals. 415-470-5211 | edcradco@evictiondefense.org
  • Homeless Prenatal serves families with children.  Provides assistance for first month’s rent, security deposit, shallow subsidies, and barriers to housing grants.  415-754-0581

SHELTER AND TRANSITIONAL HOUSING

  • Project Homeless Connect
    • Project Homeless Connect will continue to provide information, services, and referrals for clients but will move to virtual support methods (over the phone and through email) until April 7, 2020.
    • Call the Resource Line at 1-855-588-7968 or email the Resource Email at edc@projecthomelessconnect.org to get information, services, and referrals.
    • Resource Line phone #: 1-855-588-7968; Resource Email: edc@projecthomelessconnect.org. Calls and emails will be returned within 24 hours.
  • Hamilton Families’ Shelter, Transitional Housing, Housing Services, and Real Estate programs will continue without interruption.
  • Huckleberry Youth Program Crisis Shelter: offers continuous 24-hour crisis intervention and resolution services and emergency shelter to high-need youth between the ages of 12 and 17. For both provider and youth self-referrals: 415-621-2929.
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San Francisco Core Services (Internet, Phone, Water, Electric)

WATER AND ELECTRIC

  • California Public Utilities commission ensures essential services amidst COVID19: statement
  • PG&E Gas and Electric Co.
    • Will not disconnect  services for non-payment for residential and commercial customers until further notice. Will offer flexible payment plans “ to customers who indicate either an impact or hardship as a result of COVID-19.

INTERNET ACCESS

  • Verizon 
    • For next 60 days, Verizon is waiving late fees for impacted customers and businesses. Verizon will not terminate service because of inability to pay.  General Information
  • Comcast 
    • Internet Essentials, normally $9.95/month, will be free  for households with children K-12 and/or college students for next 60 days. Includes Wi-Fi. Enroll: Call 844-488-8395.  General Application
    • No disconnects or late fees: Customers need to contact Comcast to let them know they cannot pay their bills. Phone: 866-203-0432. 
  • AT&T Access
  • SONIC.net
    • 3 months of free internet access and unlimited home telephone service for new customers with children K-12, Colleges students, and/or seniors 60 and older.. After the free period, standard rates apply starting at $40/month.  Application
  • Free Hot Spots
    • Comcast
      • Free access to Xfinity WiFi hotspots free for everyone.  At hotspot, select xfinitywifi network name from hotspots and open browser. Map of hotspots: www.xfinity.com/wifi. 
  • San Francisco 
    • San Francisco will provide 25 WiFi spots in areas of highest need for students lacking internet.  Announcement 
  • Equipment
    • SFUSD – While schools are closed, SFUSD will loan Chromebooks to SFUSD chromebooks to SFUSD students in grades 3-12 during the day at home to support distance learning.  Request form. 

MOBILE PHONES

  • T-Mobile
    • The mobile phone service provider is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.
  • AT&T
  • Verizon
    • For next 60 days, Verizon is waiving late fees for impacted customers and businesses. Verizon will not terminate service because of inability to pay.  General Information 
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Childcare Resources

CHILDCARE SERVICES

  • Emergency Childcare
    • Beginning 3/16, SF Recreation and Park Department and the SF Public Library will operate libraries and indoor recreation facilities as emergency child and youth care centers for children of parents on the front lines of the COVID-19 outbreak and low income families qualified for Rec and Park scholarships. Participation is by invitation only, but other families can sign up for more info FAQs.
    • this is the new second item
    • Sign-up for updates or add’t openings here
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NEWBORN RESOURCES

  • SF Diaper Bank
    • <Free diaper pick-up at five locations. Recommend calling prior to pick-up for hours.

PARENTAL SUPPORT

  • Safe & Sound 
    • Parental Stress Support Line: Free 24-hour parental support. 415-441-5437

EDUCATION

CHILDREN WITH SPECIAL HEALTHCARE NEEDS

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Employment Concerns

LOSS OF EMPLOYMENT

  • EDD: Paid leave benefits 
    • Sick or Quarantined → Disability Insurance: short-term benefit to eligible workers who have loss of wages due COVID-19. Benefit amounts are approximately 60-70 percent of wages and range from $50 – $1,300 a week.
    • File DI application
    • Caregiving 
      •  If unable to work because you are caring for an ill or quarantined family member with COVID-19,  PFL provides up to six weeks of benefit payments to eligible workers
      • File Paid Family Leave claim
    • Reduced work hours → Partial benefits if your employer has reduced your hours or shut down operations due to COVID-19
    • Self employed → available benefits are insurance programs. To be eligible, either you or an employer had to make contributions in the past 5 to 18 months. 

DACA

  • The California Employment Development Department (EDD) is encouraging individuals with DACA and other employment authorizations who are affected by coronavirus layoffs to apply for unemployment benefits. Workers don’t have to be sick to qualify. Individuals who were laid off or had hours reduced due to coronavirus restrictions can also apply.

LEGAL ASSISTANCE

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Mental Health (Emotional Support, Caregiver Support, Managing Stress)

YOUTH MENTAL HEALTH SUPPORT

  • 3rd Street Youth Center: 
    • While the clinic is closed, licensed staff continue to provide mental health support by phone, age 24 + under. Providers: Referral form here. Youth can self-refer by calling 415-728-4314.
  • Huckleberry Youth Programs 
    • 24/7 Teen Crisis Number: 415-621-2929
  • SF TAY Linkage: 
    • Connects TAY young people to behavioral health care and provides short-term services. Provider referrals: call 415-642-4525 or complete referral form
  • 24-hr Child Crisis
    • (415) 970-3800 Operating, but only de-escalation and hospitalization (no welfare checks)
  •  CPS 
    • 24hr Hotline: 800-856-5553
  • Safe & Sound 
    • SF TALK Line: 415-441-KIDS (415-441-5437)

ADULT MENTAL HEALTH SUPPORT

  • Phone line for adults who are socially isolated. Avail in Eng, Spanish, Mandarin and Cantonese
    Info | Tele: 800.971.0016
  • Kaiser’s guide to meditation phone applications
  • SF Suicide Prevention Crisis Line 
    • Peer support. Available 24/7 at 415-781-0500, 
  • California Peer-Run Warm Line
  • Emergency Psychiatric Services
    • Comprehensive Crisis Services.  Crisis triage, assessments, and interventions. Open 24/7. 415-970-3800.
    • Psychiatric Emergency Services (PES). Open 24/7. 415-206-8125.
    • San Francisco Suicide Prevention Hotline. Pee
    • r support and suicide assessment. Open 24/7: 415-781-0500

PHYSICAL HEALTH

SOCIAL ISOLATION

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Financial Support

TAXES

  • The deadline for filing the federal and state income tax returns is July 15, 2020 | Federal | State Taxpayers do not need to file any additional forms or call the IRS to qualify for this automatic federal tax filing and payment relief.

STIMULUS

  • Economic Impact payment
    • Up to $1,200 credit per adult in household if eligibility is met. IRS statement

BANK & CREDIT CARD RELIEF

  • Contract banks to explain financial hardship due to COVID-1.  Banks may waive late fees or interest. List of banks

RELIEF FUNDS

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Healthcare Access

COVID-RELATED VISIT AND TESTING PRICING

  • Coronavirus Testing and Treatment: Both private health plans and Medi-Cal will be required to provide coverage of COVID-related visits and testing with no co-pay. 
    • Testing for COVID-19 for uninsured individuals will be reimbursed through the National Disaster Medical System, per the Families First Coronavirus Response Act (H.R. 6201).

IMMIGRANT HEALTH

  • Undocumented still qualify for emergency Medi-Cal. Patients can continue to seek services at community health centers, regardless of their immigration status, and at a reduced cost or free of charging, depending on income.  Nearest health center: link | in Spanish
  • Public Charge
    • Undocumented families who plan to apply for documentation in the future should still seek testing/treatment for COVID-19. COVID-19 is public charge exempt. Read more.
      • On March 13, U.S. Customs and Immigration Services announced that testing, prevention, or treatment for COVID-19 will NOT be used against immigrants in a public charge test. This means that immigrant families should seek the care they need during this difficult time.  Below is some information about the rights of immigrants’ rights in health care settings: 
      • It is safe and smart to see the doctor if you need care. Your doctor is required to honor your right to privacy. You do not need to share any information about your immigration status unless you apply for Medicaid or other health coverage. 
      • You can still see a doctor without medical insurance. This includes care you receive in the emergency room, at community and migrant health centers, free clinics, and public hospitals. If you don’t have a doctor, call a local community health center for assistance. You can find a health center here: https://findahealthcenter.hrsa.gov/ 
      • Hospitals and health care spaces are safe to visit. Federal guidelines prohibit immigration agents from conducting arrests or other enforcement actions at health care facilities, such as hospitals, doctors’ offices, health clinics, and urgent care facilities.
      • California residents can access Keep Your Benefits for more information about how their use of public benefits may effect their documentation status. Informed Immigrant also provides resources and accurate information for immigrant families with questions about their benefits.
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Substance Abuse (AA, NA, Al Anon Online, and Phone Support)

NALOXONE/NARCAN ACCESS

  • From SF Harm Reduction Coalition/ DOPE Project, most programs are on door-service, but they are open. Send folks to these sites for individual harm reduction supplies and naloxone, and remind them to stock up! Below are up-to-date locations and hours:
    • 6th Street Harm Reduction Center, 117 6th Street: Mon & Thurs, 9am – 5pm; Tues, Wed, & Fri: 9am – Noon, 4 – 6pm; Sat: 4 – 8pm
    • Glide Harm Reduction Services, 311 Ellis (OUTSIDE): Mon – Fri, 9am – 5pm
    • SF Drug Users Union, 170 Turk Street: Monday – Thursday, 12:30 – 7pm
    • Homeless Youth Alliance, 558 Clayton (@ Haight): Mon, Wed, Fri, 5:30 – 7:30pm
    • St. James Infirmary, 730 Polk Street: Tues, 5:30 – 7:30pm & Fri, 6 – 8pm
    • Tom Waddell Clinic, 230 Golden Gate: Mon – Fri, 8am – 5pm (*you will be screened for flu-like symptoms upon entry, then just ask front desk for Narcan, no other requirements)
    • *CBHS Pharmacy, 1380 Howard (@ 10th Street): Mon – Fri, 9am – 3:30pm (*for nasal kits and/or providers/individuals who wouldn’t normally go to harm reduction programs
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Intimate Partner Violence

RESOURCES

  • La Casa de Las Madres
    • Services available include confidential emergency shelter, 24/7 crisis line, safety planning, advocacy & information and referral. For support, please call La Casa’s 24/7 hotline at 877-503-1850, or text line at 415-200-3575: 
  • National Domestic Violence Hotline
    •  Available 24/7 at 1-800-799-7233 (SAFE) or 1-800-787-3223 (TTY)
  • StrongHearts Native Helpline
    • domestic/sexual violence help is available 7am-10pm CT, confidential, and specifically for Native communities: 1−844-762-8483.
  • Trans LifeLine
    • Peer support for trans  communities 9am-3am CT: 1-877-565-8860 This hotline is staffed exclusively by trans operators is the only crisis line with a policy against non-consensual active rescue.
  • Community United Against Violence (CUAV)
    • Provides remote counseling available for LGBTQI+ survivors of violence, domestic violence, hate violence and police violence — www.cuav.org.
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Immigrant Health

ICE ENFORCEMENT POLICY

PUBLIC CHARGE

  • For families who are undocumented, COVID testing, screening and treatment is public charge exempt. Read more here. 
  • Testing is free for anyone. Talking Points

PUBLIC PROGRAM ELIGIBILITY

  • Eligibility for public programs table during COVID-19

UNDOCUMENTED RESOURCES

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COVID-19

INFORMATION ABOUT COVID-19

HOW TO PREVENT CATCHING AND SPREADING OF CORONAVIRUS?

NOVEL CORONAVIRUS (COVID-19) DISEASE PREVENTION AND CONTROL, SAN FRANCISCO DEPARTMENT OF PUBLIC HEALTH

Novel Coronavirus (COVID-19)

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